Extreme Tech Support in the Oil Patch
At least not without reading this….
Here are some tips to help you make your computer repair experience better, even if your computer repair person isn’t that good! Read more…
While I was shopping for a new e-mail provider, I did the usual Needs Analysis and created a checklist of what was required for functionality. I researched about 20 different providers and narrowed the list down to about 5 based on certain must-have criteria as posted on their websites as well as through preliminary phone calls. Then, I presented my findings to the C-levels (CEO, CFO, COO) of the company to get their input. Read more…
One of my users has a problem where Outlook 2003 just decides to not connect to our managed e-mail service. Just drops the connection. In order for it to be resumed, it requires one of three things being done. Read more…
Welcome to the new GuyMcDowell.com. I changed hosting companies and the layout to reflect a bit better what I am trying to do with this site. Specifically, this site is a resource for you that give tech support in less-than-usual business situations, like the Oil and Gas Industry or Forestry.
I support approximately 55 remote users and 15 office users. Our remote users do not have good internet access as they are often using Cellular Internet, sometimes Satellite Internet. The challenge that arises is that they cannot reliably connect to our network via VPN or RDP, so they have to have everything locally on their laptop, to do their job.
The other challenge comes from supporting them remotely since they can be up to 2000 km’s away from the office. Sometimes they even go overseas.
Hope you like the site and find some of the information useful. If you have anything to contribute, please do!
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